Privacy Policy
Information you share
PawBond collects the contact details, requested dates, payment preference, pet care information, emergency and veterinary contacts, and optional pet photos and vaccination records you submit. Concierge requests may include pickup and destination addresses. This website does not collect payment card details.
How we use it
We use this information to evaluate requests, plan safe and appropriate care, communicate with you, prepare estimates and invoices, and maintain care and business records. Requests are subject to review and approval.
Private care records
Signed-in clients can access and update their own saved care profiles, photos and vaccination records. When you request care, the submitted details and uploads are shared with PawBond’s protected owner workspace. Other clients cannot browse your records. Uploading a pet photo does not authorize public posting. Any permission for public use is arranged separately.
Service providers and sharing
Our hosting and storage providers process information to operate this website. When used, communication and invoicing providers process the information needed to deliver messages or arrange payment. We may disclose information when necessary for pet care, emergencies, legal obligations, or to protect people and animals.
We do not sell personal information. Mobile information and text-message consent are not shared with third parties or affiliates for marketing or promotional purposes. Providers supporting message delivery may process this information only to provide that service.
Reviews and feedback
When you leave a review, we collect your name, email, rating and review text. You can request a correction or deletion by contacting PawBond.
Text preferences
Booking updates and marketing texts have separate optional choices. Consent is not required to book. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Choosing updates does not authorize marketing. See our Terms of Service for messaging details.
Security, cookies and retention
We use access controls and essential security cookies to protect submissions and owner access. No system can guarantee absolute security. We retain information as needed to provide care, maintain business records and meet applicable obligations.
Your choices and contact
To ask about your information, request a correction or deletion, or update preferences, call PawBond at (310) 651-8504 or contact @pawbondco on Instagram. Retention obligations may limit deletion. Please avoid sending sensitive care documents through public social posts.
Changes
Updates to this policy will appear here with a revised effective date.
Private messages and notifications
Your signed-in conversation is shared with PawBond’s owner and is available through the website and app. Other clients cannot read your conversation. Message content is stored with our hosting provider to maintain that conversation.
Push notifications are optional and separate from text-message consent. If you allow them, we store your browser subscription or app device token and use your device’s push service to deliver alerts. Lock-screen alerts contain a general notice rather than your conversation text or private care details. You can turn notifications off in PawBond or your device settings. Website notifications on iPhone and iPad require PawBond to be added to your Home Screen.
Two-way SMS conversation syncing is not connected. Sending a message in PawBond does not currently send that message as an SMS. Owner text alerts, when separately enabled, send only a general alert and a link to the owner’s private inbox.
Website analytics
We use first-party analytics to understand public website visits, broad referral categories, device types, popular pages and reservation activity. Analytics does not collect names, emails, pet details, form contents, payment details or full referring URLs. Private account, sign-in and owner pages are excluded.
A random tab identifier expires after 30 minutes of inactivity or at midnight Pacific time. Daily visitor estimates use a rotating keyed digest computed from the network address and broad device category. Raw IP addresses and full browser user-agent strings are not stored in analytics. Daily identifiers are not linked across days, and we do not use advertising trackers or analytics cookies.
We keep analytics events for up to 90 days; older events are removed when new traffic or dashboard queries are processed. Your browser’s Global Privacy Control and Do Not Track signals disable analytics collection. You can also turn it off below; a cookie remembers only this preference.
You can turn off website analytics in this browser. Browser privacy signals are also respected.
PawBond app
The PawBond app uses the same client account, saved pet profiles and reservations as this website. We use Supabase for sign-in and account recovery, and our private hosting and storage for care records and selected uploads. Camera, microphone, location, contacts and advertising tracking are not used by this app. Only photos, video and documents you choose are uploaded when you save or submit them.
Phone notifications are optional. If you enable them, we register a device notification token and your preference with your account and use Expo and Apple’s notification services to deliver reservation alerts. Alerts do not include pet care notes or private arrival addresses. You can turn notifications off in the app or in your phone settings. Push delivery logs contain status information and are kept for up to 90 days.
You can initiate account deletion under Account → Privacy & support in the app. We confirm your password, delete your login, saved profiles, private uploads and care and contact details from linked reservations, and remove your app owner pairing and notification registrations. Reservation dates and nonidentifying financial records remain. Account deletion does not cancel care or external invoices, and previously delivered messages cannot be recalled. You can also call PawBond at (310) 651-8504 for help with your information.
After the iPhone app is released, Apple provides aggregate App Store download and usage reports under its privacy rules. Apple usage metrics depend on the user’s analytics-sharing settings and privacy thresholds; these reports do not identify individual clients.