Boarding policies.

Regular stays

For regular boarding stays, cancellations made at least 72 hours before the scheduled drop-off time receive a full refund. Cancellations made less than 72 hours before drop-off receive a 50% refund, except same-day cancellations and no-shows, which are non-refundable.

Holiday stays

For holiday boarding stays, cancellations made at least seven days before the scheduled drop-off time receive a full refund. Cancellations made within seven days of drop-off receive a 50% refund, except same-day cancellations and no-shows, which are non-refundable.

Early pickup & shortened stays

Reserved boarding nights remain billable if you pick up early or shorten the stay after check-in. An earlier pickup does not reduce the nightly charge. For example, a 10 a.m. drop-off followed by an 8 a.m. pickup the next day is still charged as one boarding night.

Boarding rate system

Boarding has a minimum charge of one night and follows a 24-hour cycle with a one-hour grace period. Additional care beyond one hour and up to eight hours is half the nightly rate; more than eight hours is a full nightly rate. Your agreed nightly rate, holiday nights and extras are reviewed in the final estimate.

Holiday nightly rates

Dogs: $70 per holiday boarding night. Cats: $60 per holiday boarding night. Dog daycare: $63 per dog on holiday dates. Boarding holiday rates apply only to billing-cycle nights inside the date windows below, not automatically to the entire stay. Dog daycare holiday pricing applies separately to each selected holiday date. Other nights use your agreed regular rate. Any individual pricing arrangement is reviewed in your final estimate.

Veterans Day and Columbus/Indigenous Peoples’ Day use regular rates. MLK Day and Juneteenth apply to the actual holiday date only.

Shuttle pricing

Shuttle estimates reflect your selected route and mileage. PawBond confirms the distance and amount before booking approval.

Meet and greet & booking confirmation

New guests begin with a meet and greet before their first visit.